Frequently Asked Questions
Everything you need to know about shopping with Martiso™
What is the standard shipping time for Martiso™ orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days to arrive.
How do I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Martiso™ accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Martiso™ products come with a standard 12-month manufacturer warranty that covers any defects in materials or craftsmanship.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team.